25 Ways to Make Your eCommerce Website Trustworthy

While we were on the lookout for icons for you, we also came across some valuable lessons on running an eCommerce website.

• Establish your brand’s presence on social media by including social icons
• Have a clear logo on every page of your site for brand identification
• Incorporate breadcrumb navigation for visitors to find products quickly and easily
• Use social logins to make purchases quickly without having to create a separate password and login
• Ensure the checkout logo is always visible on every page to avoid the chance of cart abandonment
• Include online chat window to answer all questions which may not have been included in the product description
• Showcase testimonials from customers and answer customer queries and comments promptly

A company is moral. Trust involves the belief that a company is law-abiding and fair while also showing that it cares about its customers.

A product will do what it claims to do. A consumer has expectations that the company’s product will live up to its claims, which are assumed to be accurate and unbiased. Most people trust that when they hit the “send” button, an email will be sent to the selected contact.

Information will be correct, complete, and unbiased. When people trust the information and choices presented, they are less likely to feel a need to go elsewhere.

A product or service has quality. People want to feel confident in their choices and we all want to feel confident that our digital devices are quality products that will safely hold important data.