Answer Questions Using Your Website Content:
- Let Botly read your pages and learn your business information
- Sync WordPress pages, posts, and WooCommerce products through the connector
- Review what your bot has learned from your website
Botly – Answer Customers 24/7 & Save Support Time
Vendor: Digital Param LLC
TL;DR
- Answer routine website questions around the clock using your business content.
- Reply in your visitors’ languages and collect leads for follow-up.
- Handle WooCommerce order questions, download requests, and invoice emails.
- Review conversations and customer ratings to improve your bot’s answers.
Quick Overview
Alternative to:
- Crisp Chat
- Freshdesk
- Intercom
- Tidio
- Zendesk
Best for:
- Agencies
- Customer Support Teams
- Marketers
- Small Business Owners
- Startups
Compatibility:
-
Browser Support:
Brave, Chrome, Edge, Firefox, Safari -
Operating Systems:
Browser Based
Answering the same customer questions takes time away from running your business.
Save time by automating replies to common customer questions with Botly.
What Is Botly?
Botly is an AI customer support chatbot. It answers questions using your website, documents, & business information.
It replies in the visitor’s language, collects contact details, & keeps conversations available for review.
It also includes Order Desk for WooCommerce, helping customers-
- Track orders
- Receive downloads
- Request invoices
With Botly, You Can:
- ANSWER routine questions using your business content
- TRAIN your bot with website pages, documents, and custom answers
- CAPTURE leads and export their details
- HELP WooCommerce customers with orders and downloads
- REVIEW conversations, ratings, and unanswered questions
- CUSTOMIZE your chat widget to match your website
- MANAGE multiple website bots from one account
How Botly Works
Step 1 – Tell Botly What You Do: Pick your business type.
Step 2 – Connect Your Site: Add one line of code or use the free WordPress plugin.
Step 3 – Go Live: Let Botly answer questions 24/7 and collect leads.
You can also connect your own AI key before using AI replies.
Introduction to Botly:
Botly Features
Add Answers Your Website Does Not Cover:
- Add policies, opening hours, and other details as Q&A or text
- Upload TXT, Markdown, CSV, and Word documents, plus PDFs where enabled
- Set instructions for your bot’s tone and responses
Keep Customer Conversations Easy to Review:
- Read visitor questions and the bot’s replies together
- View conversations grouped by visitor and visit
- Search chats and filter by date, device, and country
Collect Leads for Your Next Follow-Up:
- Capture names, emails, phone numbers, and custom fields in chat
- Keep lead details connected to the conversation
- Export leads as CSV and review flagged email domains
Make Your Chat Widget Match Your Brand:
- Customize colors, fonts, themes, layout, and launcher appearance
- Add your bot name, avatar, welcome message, and suggested questions
- Control page visibility, use custom CSS, and remove Botly branding
Reduce Routine WooCommerce Order Emails:
- Verify customers by email code before helping with their orders
- Show order status and resend download emails, license keys, and invoices
- Collect refund, cancellation, and invoice-change requests for your team
Order Desk requires WooCommerce and the free Botly Connector plugin.
Help Visitors in Their Own Language:
- Reply automatically in the language the visitor uses
- Support conversations beyond your team’s working hours
- Handle multilingual questions without manually creating separate language flows
Examples shown include English, Hindi, Hinglish, Spanish, Arabic, French, German, Portuguese, Bengali, Tamil, and Marathi.
Find Answers That Need Improvement:
- Collect thumbs-up and thumbs-down feedback on replies
- Use “Needs review” to find answers visitors disliked
- Review chat activity by page, device, country, and browser
Choose Your AI Provider & Model:
- Connect your own OpenAI, Google Gemini, or Anthropic Claude key
- Choose your model and pay your provider directly
- Add a backup provider for use during a provider outage
Manage Multiple Website Bots Together:
- Manage up to 1,000 websites under the Unlimited plan
- Give each website its own bot, knowledge, leads, and design
- Keep conversations organized separately for each website
Keep Uncertain Questions Visible for Follow-Up:
- Guide replies with your business information and industry-specific instructions
- Direct visitors to your team when an answer is unavailable
- Review unanswered questions and add missing information
Why Choose Botly?
- Reduce repetitive replies and help visitors after office hours
- Keep conversation context available for your team’s follow-ups
- Share tracking details using your store’s tracking plugin or custom fields
- Email verified customers downloads and keys, with three resends per order daily
- Attach PDF invoices through the PDF Invoices & Packing Slips integration
- Keep refund, cancellation, and invoice-change decisions with your team
- Improve answers using customer ratings and unanswered questions
Botly is Best For:
- Agencies
- Customer Support Teams
- Marketers
- Small Business Owners
- Startups
Choose Your Plan
With DealClub
$31.45
$199.00
Without DealClub
$37.00
$199.00
Limited Time Deal
Deal Terms
- Access via redemption of coupon code
- 30-Day Coupon Code Validity
- One Coupon Code for one user/account
- Coupon Codes are not stackable
- For Both New & Existing Users
- Free Updates
- Free Support
- Accessible on all devices - Desktop, Mobile and Tablet
Frequently Asked Questions
Find Answers to common questions about Botly
Are AI Provider Charges Included?
No, AI usage is billed separately through your chosen provider account.
Does Botly Work Outside WordPress?
Yes, embed Botly on websites including Shopify, Wix, Webflow, and HTML
Does Order Desk Work With Shopify?
No, Order Desk requires WooCommerce connected through the Botly Connector plugin.
Can Botly Refund or Cancel Orders Automatically?
No, Botly records requests while your team handles refunds and cancellations.
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Buy with DealClub
$31.45
$199.00
Buy without DealClub
$37.00
$199.00