Q: Contact support on website
A: Thank you for raising this.
We are currently adding a dedicated Contact page that will include a support form, direct support email, and clear response time expectations.
In addition, we are publishing a structured FAQ section to address common questions and improving overall UI consistency across key pages to enhance user experience and trust.
These updates will be live shortly.
We appreciate the feedback and are committed to maintaining a professional and responsive platform.
Q: PDF files OCR
A: Thank you for your question and for testing the demo.
Currently, SnapText supports OCR extraction for image formats (PNG, JPG, JPEG, WebP, GIF, BMP).
PDF OCR and additional document format support are actively in development and will be introduced in an upcoming update.
For the DealFuel offer specifically:
PDF and advanced document OCR will be included in select higher-tier plans.
It will not be available in all plans under the current deal structure.
We will also update the deal page to clearly reflect this plan differentiation to avoid any confusion.
Please let us know if you need further clarification.
Best regards,