Customer service is undergoing a significant shift. Limited service hours and long wait times are old fashion. Customers today expect fast responses and personalized interactions. But how can you keep up with these demands? Chatbots is the Answer!
Chatbots can answer up to 79% of routine questions and save businesses 30% on customer support costs! But this is only possible when you have built your chatbot using the right chatbot builder.
To find the right one for your business, you have to consider some essential features.
So here’s a list of the key features you need to look for when evaluating chatbot builders.
- Integrations
- Reports and Analytics
- Multilingual
- Intent Recognition
Chatbot Builders To Enhance Your Customer Support
Let’s look at the key features to consider when choosing a chatbot builder.
Integrations:
An ideal Chatbot builder should integrate with your business tools, including CRM, helpdesk, website, and more. This allows the chatbot to access user data and provide personalized service.
Reports and Analytics:
Reports and analytics is an important feature of customer service chatbots. It allows you to track your chatbot’s performance and identify areas for improvement for better results and effectiveness.
Multilingual:
To cater to a global audience, you need a chatbot builder that offers services in multiple languages. It helps expand your reach and provides your customers with a better experience.
Intent recognition:
This feature allows the chatbot to understand the user’s intent and help them with their queries better and faster. The chatbot should be able to identify keywords, phrases, and the overall context of the conversation.
Now that you know the essential features, let’s examine some amazing Chatbot builders, highlighting their key features and how they can empower your customer service strategy.
- AIChatSuite – Build AI Chatbot
- WaChatbot – WhatsApp Marketing Chatbot
- AIChatbot – AI Chatbot Builder
- Robofy – AI Chatbot For Website
- Teleform – Telegram Chatbot Builder
- WTbotBuilder – Telegram Chatbot Marketing Tool
- SalesUltimo – AI-Powered Chatbot & Social Media Marketing Suite
- twtpoll – Chatbot Conversational Survey Platform
1. AIChatSuite – Build AI Chatbot
AIChatSuite is a customer service chatbot creator that builds AI chatbots for customer support automation. It offers a seamless integration with your website. It provides a smooth process from creating customized chat widgets to integrating trained data specific to your brand.
Features of AIChatSuite
- It allows you to customize your chat Widget to align with your brand
- It provides Real-time Statistics and insights
- It provides seamless escalation to live-agent
- It allows you to add trained data specific to your brand
Price – $99
Where to Buy – DealFuel; aichatsuite.com
2. WaChatbot – WhatsApp Marketing Chatbot
WaChatbot is a WhatsApp Marketing Chatbot designed to streamline communications and increase engagement and conversions.
It provides AI-powered trained support automation that can handle common queries, auto forward SMS to relevant departments, provide information, and seamlessly transfer to human support executives.
Moreover, it offers integrations with popular CRM platforms such as Hubspot, Leadsquare, and Zoho CRM.
Features of WaChatbot
- It offers text-template based replies
- It provides customizable headers and footer options
- It is Facebook Meta verified
- It provides automated message sequences to nurture leads
Price – $89
Where to Buy – DealFuel; wachatbot.in
3. AIChatbot – AI Chatbot Builder
AIChatbot is an AI-powered no-code chatbot builder that allows you to create custom GPT chatbots for customer service.
It allows you to create a chatbot that answers customer queries in multiple languages and directly provides an easy-to-use chatbot widget on your website.
Moreover, it provides integrations with WordPress and Shopify.
Features of AIChatbot
- It is powered by ChatGPT 4
- It automates Email responses
- It provides 16GB of storage per chatbot
- It allows you to integrate chatbots on unlimited websites
- It provides customer service analytics
Price – $80
Where to Buy – DealFuel; aichatbot.so
4. Robofy – AI Chatbot For Website
Robofy is an AI chatbot powered by Open AI’s ChatGPT. It trains itself using your website’s content. It offers Wix, WordPress, Shopify, Notion, and Webflow integrations.
It automatically fetches all the pages on your website and lets you select the pages on which you want the chatbot to train.
It also allows you to choose from over 50 languages to cater to your global audience.
Features of Robofy
- It provides easy access to all responses given by the chatbot
- It allows you to customize the chat Widget
- It automatically learns and adapts to provide accurate responses
- It allows you to choose from over 50 languages
- it allows you to craft a distinct personality for your chatbot
Price – $89
5. Teleform – Telegram Chatbot Builder
Teleform is a no-code Chatbot builder that allows you to create, customize, and deploy Telegram chatbots. It enhances customer support, boosts marketing efforts, and streamlines workflow. It provides insights in a dashboard that showcases chat interactions and collected data in one place.
Features of Teleform
- It allows you to create diverse interactions quickly and easily
- It allows you to broadcast to multiple groups and channels
- It offers integration with your existing system
- It provides detailed analytics.
- It allows you to create a chatbot without any coding.
Price – $49
Where to Buy – DealFuel; teleform.io
6. WTbotBuilder – WhatsApp & Telegram Chatbot Marketing Tool
WTBotBuilder is a WhatsApp and Telegram chatbot marketing tool that allows you to create Chatbots via WhatsApp and Telegram integration.
It enables selling inside WhatsApp using catalogue integrations. You can craft personalized chatbots for e-commerce, support and lead generation with no coding.
Features of WTBotBuilder
- It allows you to create a Chatbot using drag and drop editor
- It offers business growth with a broadcasting tool
- It provides live chat and shared inbox
- It provides WhatsApp catalogue integration
- It provides messaging automation with Drip campaigner
Price – $49
Where to Buy – DealFuel; wtbotbuilder.com
7. SalesUltimo – AI Chatbot & Social Media Marketing Suite
SalesUltimo is an AI-powered chatbot drag-and-drop visual flow builder. It is also an all-in-one eCommerce, Sales, and social media marketing cloud-based software. It uses AI Facebook and Instagram chatbots with visual flow to generate and nurture leads.
Features of SalesUltimo
- It provides Instagram direct messaging automation
- It provides Facebook messenger automation
- It provides Google Business profile management
- It provides Facebook live stream selling automation
Price – $ 49
Where to Buy – DealFuel; salesultimo.com
8. twtpoll – Chatbot Conversational Survey Platform
twtpoll is a social media conversational survey platform. It uses chatbot technology for better survey participation. it increases engagement and collects valuable feedback. It allows you to create a workspace for your clients and allows them to manage or view their surveys in real-time.
Features of twtpoll
- It allows you to segregate qualitative and quantitative data
- It allows you to check the data in the form of Charts
- It allows you to create Custom chatbot-like surveys
- It allows you to embed it in your website
- It allows you to add conditional logic functionality
Price – 49
Where to Buy – DealFuel; twtpoll.com
